THE BLACK HORSE STANDLAKE

OX29 7RH

HERE COMES THE BORING BIT...

Although a little tedious it is important that as a small business we ensure that our customer read through our terms and conditions as they govern the use of www.theblackhorsestandlake.com. Please ensure that you read the following very carefully as they affect your rights and liabilities by law. If you do not agree to those terms and conditions of www.theblackhorsestandlake.com. Then please do not use the website.

ALLERGENS & NUTRITIONAL REPORTS

All of the information we provide online is a guide only. We would like to take this opportunity to remind anyone with allergies to always make a team member aware in the pub before ordering as dish ingredients may vary.

WEBSITE TERMS AND CONDITIONS

These terms and conditions govern your use of this website. Please read them carefully as they affect your rights and liabilities under the law.

If you do not agree to these terms and conditions, please do not use this website.

Use of this website

This website is provided to you free of charge for your personal use subject to these terms and conditions. By using this website you agree to be bound by these terms and conditions.

The terms and conditions do not affect your statutory rights.

Amendments

We may update these terms and conditions from time to time and any changes will be notified to you via a suitable announcement on this website. The changes will apply to the use of this website after we have given notice. If you do not wish to accept the new terms and conditions you should not continue to use this website. If you continue to use this website after the date on which the change comes into effect, your use of this website indicates your agreement to be bound by the new terms and conditions.

Access to and availability of the website

We will make all reasonable efforts to provide you with access to the website 24 hours per day without any interruptions. However, from time to time you may experience disruptions due, for example, to essential maintenance or problems beyond our control involving suppliers, communications, the internet, your own computer or software failures. Accordingly, we do not warrant that the website will be available continuously and is not liable for any downtime or disruption in website availability.

Passwords and security

You agree to (and agree to ensure that your directors, employees and agents):

Keep all passwords secret at all times and have them changed, if there is reason to believe that someone else knows them
Notify us immediately upon becoming aware of any accidental or unauthorised access or use of the service by any third party

Intellectual property

The content and design of these website pages are subject to copyright owned by us. You are welcome to print pages for your personal use but no part of this website, our logos or trademarks may be reproduced or transmitted in any way for any other purpose.

Other than having permission to access the website and use the services in accordance with these terms and conditions, you agree that nothing herein creates or grants to you any right in or ownership of any intellectual property rights existing in the presentation or format of the website or in any software, content, information, data or databases provided through the website or used in or forming part of the services. This includes without limitation any registered or unregistered trademarks, service marks, logos, designs, database rights, copyright, rights in domain names or data owned by or vested in us or any third party (‘intellectual property’).

All rights in relation to intellectual property not expressly granted by us are hereby reserved to us (or our licensors) and no right, licence or benefit to such intellectual property is granted to you.

Property details

We reserve the right to change the details of any pub, hotel or restaurant at any time without notice.

Liability

This website is provided by us without any warranties or guarantees. You must bear the risks associated with the use of the internet.

We have made all reasonable efforts to ensure that all information provided on the website by ourselves and third parties is accurate at the time of inclusion, complete and up-to-date.

However, there may be inadvertent errors on the website for which we take no responsibility. We reserve the right to make changes and/or corrections to the website at our own discretion.

In particular, we disclaim all liabilities in connection with the following:

incompatibility of this website with any of your equipment, software or telecommunications links
technical problems including errors or interruptions of this website
unsuitability, unreliability or inaccuracy of this website
inadequacy of this website to meet your requirements

By accessing this website you agree that we shall not be liable to any person for any special, incidental, direct or indirect consequential loss or damage including, without limitation, loss of profits or revenues, cost of replacement goods, loss or damage to data arising out of the use of, or inability to use, this site which may arise from the use of this site or use or reliance on any of the information contained in any of the materials on this website or from access to other material on the internet via hyperlinks from this site.

Nothing in this paragraph applies to our liability in respect of products sold through our pubs, hotels or restaurants.

Nothing in these terms and conditions shall exclude our liability for personal injury or death caused by our negligence.

Third-party websites and products

From time to time this website may include links to other websites not under our control. We will accept no liability in respect of, the content on any external link.

Any information related to a supplier or product on the website which is not part of or produced by us or our group does not represent any endorsement by us of the quality of the supplier or product offered.

Termination

We may terminate your right to use the website by notice in writing to you if you breach any of the obligations under these terms and conditions.

On termination, you will make no further attempt to access the website or use the services and must delete all relevant passwords and any other website material.

Your liability

You agree to be liable for and to indemnify us (and our officers, employees, directors, shareholders, representatives, successors and assigns) and hold us harmless against all third-party claims, demands and actions and in relation to all liabilities, losses, costs, charges, damages and expenses (including legal fees) incurred in relation to such claims, demands and actions, to the extent that such liability arises from breach of these terms and conditions by you or use of your computer, passwords or secure means of access to the website by an unauthorised user.

General

If we fail to exercise our rights immediately, this will not by itself be taken as a waiver of those rights and we may still exercise those rights in the future.

You agree that we may transfer its rights and obligations under these terms and conditions to another person. You may not transfer your rights or obligations under these terms and conditions to anybody else without first obtaining our written consent.

A person who is not a party to these terms and conditions shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these terms and conditions but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.

Your use of this website and any dispute arising out of the website is subject to the laws of England and Wales. Any dispute arising out of the use or publication of this website is subject to the exclusive jurisdiction of the Courts of England and Wales.

This website is owned and operated by The Westbrook Hotel Company, a company registered in England and Wales whose registered office is located on companies house.

Last updated: August 2023.

THE USE OF WWW.THEBLACKHORSESTANDLAKE.COM WEBSITE

The www.theblackhorsestandlake.com website is provided to you free of charge for your personal use subject to these Terms and Conditions. By using the www.theblackhorsestandlake.com website you agree to be bound by these Terms and Conditions.

These terms and conditions do not affect your statutory rights.

AMENDMENTS

We may update these Terms and Conditions from time to time and any changes will be notified to you via a suitable announcement on the www.theblackhorsestandlake.com website. The changes will apply to the use of the www.theblackhorsestandlake.com website after we have given notice. If you do not wish to accept the new Terms and Conditions you should not continue to use the www.theblackhorsestandlake.com website. If you continue to use the www.theblackhorsestandlake.com website after the date on which the change comes into effect, your use of the www.theblackhorsestandlake.com website indicates your agreement to be bound by the new Terms and Conditions.

ACCESS AND AVAILABILITY OF THE WEBSITE

The Westbrook Hotel Company will make all reasonable efforts to provide you with access to the website 24 hours per day without any interruptions. However, from time to time you may experience disruptions due, for example, to essential maintenance or problems beyond our control involving suppliers, communications, the Internet, your own computer or software failures. Accordingly, The Westbrook Hotel Company does not warrant that the website will be available continuously and is not liable for any downtime or disruption in website availability.

INTELLECTUAL PROPERTY

The content and design of these website pages are subject to copyright owned by The Westbrook Hotel Company. You are welcome to print pages for your personal use but no part of this website, our logos or trademarks may be reproduced or transmitted in any way for any other purpose.

Other than having permission to access the website and use the services in accordance with these Terms and Conditions, you agree that nothing herein creates or grants to you any right in or ownership of any intellectual property rights existing in the presentation or format of the website or in any software, content, information, data or databases provided through the website or used in or forming part of the services. This includes without limitation any registered or unregistered trademarks, service marks, logos, designs, database rights, copyright, rights in domain names or data owned by or vested in The Westbrook Hotel Company or any third party ("Intellectual Property").

All rights in relation to Intellectual Property not expressly granted by The Westbrook Hotel Company are hereby reserved to The Westbrook Hotel (or its licensors) and no right, licence or benefit to such Intellectual Property is granted to you.

LIABILITY

The www.theblackhorsestandlake.com website is provided by The Westbrook Hotel Company without any warranties or guarantees. You must bear the risks associated with the use of the Internet.

The Westbrook Hotel Company has made all reasonable efforts to ensure that all information provided on the website by ourselves and third parties is accurate at the time of inclusion, complete and up-to-date.

However, there may be inadvertent errors on the website for which The Westbrook Hotel Company takes no responsibility. We reserves the right to make changes and/or corrections to the website at its own discretion.

In particular, we disclaim all liabilities in connection with the following:
- Incompatibility of the www.theblackhorsestandlake.com website with any of your equipment, software or telecommunications links.
- Technical problems including errors or interruptions of the www.theblackhorsestandlake.com website.
- Unsuitability, unreliability or inaccuracy of the www.theblackhorsestandlake.com website.
- Inadequacy of the www.theblackhorsestandlake.com website to meet your requirements.

By accessing this website you agree that The Westbrook Hotel Company shall not be liable to any person for any special, incidental, direct or indirect consequential loss or damage including, without limitation, loss of profits or revenues, cost of replacement goods, loss or damage to data arising out of the use of, or inability to use, this site which may arise from the use of this site or use or reliance on any of the information contained in any of the materials on this website or from access to other material on the Internet via hyperlinks from this site.
Nothing in these Terms and Conditions shall exclude The Westbrook Hotel’s liability for personal injury or death caused by its negligence.

THIRD PARTY WEBSITES

From time to time this website may include links to other websites not under the control of The Westbrook Hotel Company. Therefore, The Westbrook Hotel Company has no control over, and will accept no liability in respect of, the content on any external link.

TERMINATION

The Westbrook Hotel Company may terminate your right to use the website by notice in writing to you if you breach any of the obligations under these Terms and Conditions.
On termination, you will make no further attempt to access the website or use the services and must delete any other www.theblackhorsestandlake.com material.

YOUR LIABILITY

You agree to be liable for and to indemnify The Westbrook Hotel Company (and its officers, employees, directors, shareholders, representatives, successors and assigns) and hold it harmless against all third party claims, demands and actions and in relation to all liabilities, losses, costs, charges, damages and expenses (including legal fees) incurred in relation to such claims, demands and actions, to the extent that such liability arises from breach of these Terms and Conditions by you or use of your computer, passwords or secure means of access to the website by an unauthorised user.

GENERAL

If The Westbrook Hotel Company fails to exercise its rights immediately, this will not by itself be taken as a waiver of those rights and The Westbrook Hotel Company may still exercise those rights in the future.

If any of these terms or conditions is found to be illegal, invalid or unenforceable under applicable law, the offending provision will be severed and remaining terms and conditions will be unaffected (to the fullest extent legally permitted).
You agree that The Westbrook Hotel Company may transfer its rights and obligations under these Terms and Conditions to another person. You may not transfer your rights or obligations under these The Westbrook Hotel Company.
A person who is not a party to these Terms and Conditions shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.

INFORMATION AND DATA PROTECTION

All parties shall comply at all times with the Data Protection Act 1998 (the "Act") and any regulations made under the Act. All personal information which you provide to us via the Websites will be stored and used by us in accordance with the Act and the Websites' privacy policy (as amended by us from time to time). Whenever you provide us with information via the Websites, you will be deemed to have warranted to us that the information in question is accurate and that you have obtained all necessary permission for it to be used in the manner set out in the privacy policy mentioned above. We will use the information provided by you to inform you about our latest promotions and/or any specific products and services that we think might be of interest to you. You can opt-out of receiving these updates at any time by simply sending an email to info@theblackhorsestandlake.com. Trade marks, copyright, linking and other use of these Websites.

LEGAL DISCLAIMER

While we endeavour to ensure that the information on the Websites is correct, we do not warrant the accuracy or completeness of the material on the Websites. We may make changes to the functionality of the Websites, the material on the Websites at any time without notice. The material on the Websites may be out of date and we make no commitment to update the material. The material on the Websites is provided "as is", without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with the Websites on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which, but for this legal disclaimer, might have effect in relation to the Websites. We will use our reasonable endeavours to ensure that the Websites are fully operational at the times we have indicated it will be available. However we cannot and do not guarantee that the Websites will be available at all times or that it will be fault free. In particular access to the Websites may be interrupted or restricted to allow for emergency or routine repairs or maintenance to be carried out. Further, by using the Websites, you acknowledge and agree that the Internet uses elements and relies upon services, input and facilities which are not within our control and if we are totally or partially prevented or delayed in the performance of any of our obligations in connection with the Websites as a result of any failure of such external services, input or facilities or any other event of "force majeure", we will not be liable to you for the relevant non-performance or delay. For the purposes of these terms and conditions, the expression "force majeure" will be deemed to include any cause affecting the performance by us of our obligations arising from or attributable to acts, events, omissions or accidents beyond our reasonable control and in particular will include strikes, lock-outs, other industrial action, actual or threatened terrorist action, civil commotion, riot, crowd disorder, invasion, war, threat or preparation for war, fire, technical or power failure, software, hardware or telecommunication or other network failures, interruptions, disruptions or malfunctions, explosions, storm, flood, earthquake, subsidence, structural damage, epidemic or other natural or physical disaster and any legislation, regulation, rule or ruling of government, court or any competent authority.

To the fullest extent permitted by applicable laws, neither we nor any of our group or associated companies or any of our or their respective directors, employees, affiliates or other representatives will be liable for any loss or damages arising out of or in connection with the use of, or inability to use, the materials in and/or facilities or services offered through the Websites, including any loss of data, income, profit or opportunity, loss of or damage to property, claims of third parties and/or indirect or consequential loss or damages, even we have been advised of the possibility of such loss or damages or such loss or damages were reasonably foreseeable. If this clause is unenforceable in whole or in part in any jurisdiction due to relevant laws, then in no event will our total liability to you for all damages, losses, and claims (whether in contract, tort (including negligence), or otherwise) exceed the amount paid by you, if any, for accessing the Websites. On the Websites we may have provided links to other websites which, at the time of creating the links, were believed to be of interest to our Website visitors. Whilst we will from time to time review the websites to which we have linked, we do not necessarily endorse the contents of those linked websites. We disclaim all liability arising from the information or materials contained on any linked websites.

MISCELLANEOUS

If you have any complaints or comments about the Websites please contact us by email in writing to Director, info@theblackhorsestandlake.com. In these terms and conditions, the expressions "including" and "in particular" are to be construed as if they were followed by the words "but without limitation" In these terms and conditions, headings have been inserted for ease of reference only and are not to affect the interpretation of the terms and conditions. We may revise these terms and conditions at any time by amending this page on the Websites. You are expected to check this page from time to time to take notice of any changes we make, as they will be binding on you. Some of the provisions in these terms and conditions may also be amended or superseded by provisions or notices published elsewhere on the Websites. You agree that we are not required to comply with the obligations imposed by regulations 9 (1), 9(2) and 11 (1) of The Electronic Commerce (EC Directive) Regulations 2002. These terms and conditions and any dispute or claim arising out of or in connection with them (including any non-contractual dispute or claim) will be governed by and construed in accordance with the laws of England and Wales.

FOOD TERMS AND CONDITIONS

(V) These dishes are suitable for vegetarians. Whilst we take care to preserve the integrity of our vegetarian products, we must advise that these products are handled in a multi environment kitchen. (G) These dishes are non-gluten containing. All our food is prepared in a kitchen where nuts, cereals containing gluten and other allergens are prepared and our menu descriptions do not include all ingredients. Guests concerned about the presence of allergens in our food are welcome to ask a member of the team for assistance before ordering. You can also visit our website for allergy and nutritional information. All stated weights are approximate and uncooked. All Fish dishes may contain bones. Some scampi pieces may contain more than one tail.

PRIVACY NOTICE

'The Black Horse Standlake', 'The Westbrook Hotel Company', 'The Westbrook Pub Company', ‘we’, ‘us’ and ‘our’ are references to The Black Horse Standlake, Few Inns Limited and The Westbrook Pub Company, who is the data controller in respect of this website and the processing described in this notice. Our ICO registration number is ZA521319.

At the Black Horse in Standlake your privacy is important to us, we will therefore process your personal data whenever you interact with us in person, in pub or online. This can be:

1 - When you use our websites

We use information about our website visitors and their visits to learn more about what our customers like and dislike and to target our direct marketing and advertising. We retain this data for 25 months from your last known interaction with us. See the profiling section of this notice and the cookie policy of the website you are visiting for more details.

2 - When we need to verify your age

We are required by law to ensure we do not sell alcohol to anyone under the age of 18 so we carry out age checks whenever they are necessary. We do not retain information; however we log some age verification checks anonymously so that we can check and prove that they are being carried out in accordance with the licensing rules which apply to the venue you are visiting.

The Challenge 21 and Challenge 25 schemes seek to discourage underage drinking by encouraging hospitality businesses to ask anyone lucky enough to look like they are under 21 (or 25) for proof of their age before they are served. If you’re one of the lucky ones, please don’t be offended if we ask you for proof of your age. A photo-card driving license, passport or military ID are valid proof of age for both schemes: if you don’t have these documents, please check the relevant Challenge scheme website to see what else we can accept.

3 - When we need to verify or record information about your identity

Occasionally, a licensing authority may require the licensed premises in their area to verify or record information about their visitors, in particular information about their identity. If we are required to carry out such activities during your visit, further information will be provided at the venue. The Westbrook Hotel Company does not retain information in this instance, unless it is required for another purpose.

4 - When you book a room, table or function

We will use the information you provide to make and confirm your booking. If you book online, we will record your IP address so we can check if the booking is likely to be genuine.

If you’re making a booking on behalf of a work colleague, we will ask for information about your organisation and the guest, so that we can invoice and bill the correct party.

If you tell us about dietary preferences, allergies, food intolerances or special access needs, we will use this information to help us look after you during your visit or stay with us.

If you provide us with information about birthdays, anniversaries or other celebrations that you want to commemorate during your visit, we will use this information to help make your celebration as special as possible. If you give us permission to do so, we will use this information to send you a reminder to book again when your next birthday or anniversary is almost due.

Booking information that you provide directly to a venue is normally held for 1 year from the end date of the booking. Some of our venues use a booking diary, which is retained for 2 years from the end of the calendar year.

Contractual paperwork relating to bookings is kept for 2 years after the contract has concluded.

When you make a booking online, we keep booking information for 12 months from the date of your last booking. However, if you opt in to receive direct marketing, this period is extended.

5 - When you make a payment, request a refund or redeem a voucher

We will use the information you provide to process your payment or refund. We do not keep records of payment card details, however please be aware that some booking agents transmit payment card details by fax to whichever hotel their users have booked. If a booking agent sends us your payment card details, we will store the information securely until payment has been made, which is normally at the end of your stay.

We retain this data for 6 years from the date of the transaction. Payment card details are not retained unless they are faced to us by your booking agent, in which case they are held until the booking has been completed and paid for.

6 - When you use our Wi-Fi service

We will use the information you provide to register you for and connect you to the service. When you first register, and each time that you connect to the service, we obtain additional information from your device and from the equipment used to provide the Wi-Fi service. This information describes where, when and how you registered or connected. We use this information to provide and maintain your connection to the service and will retain your information for 13 months from the date you last used our Wi-Fi. However, if you opt in to receive direct marketing, this period is extended.

Please take these steps to prevent information sharing when you are not actively using the service:

Don't select the ‘connect automatically’ option if you want to avoid connecting and sharing information automatically whenever you are in range of our or another partner's Wi-Fi service
If you chose to automatically connect to the service but have since changed your mind, either delete then recreate the Wi-Fi connection, or turn off Wi-Fi on your device whilst you are not using it

7 - When you subscribe to newsletters or direct marketing

If you permit us to do so, we will use the information you provide to select and send you messages containing special offers, discounts, promotions or any other type of information you have requested. We retain this data for 13 months from your last known interaction with us, or for as long as you remain opted-in to marketing, then for a further 25 months from your last known interaction with us. We retain your marketing preferences indefinitely to ensure we can continue to respect your wishes.

Every marketing message we send includes an unsubscribe link or similar opt-out mechanism.

8 - When we carry out profiling

We use customer profiles to keep track of our customer interactions and learn more about their likes and dislikes. This helps us target our advertising and marketing and improve our products, brands and services.

The personal data we use in our profiles includes:

Demographic information, such as your age, gender, address and postcode
Purchase information, such as what you bought, how you paid and whether or not you took advantage of a discount
Your likes and dislikes, such as what you drink, what you eat, whether or not you take advantage of special offers and whether or not you like what we post on our websites and our social media pages
Information about family events and special occasions, such as the dates of birthdays, weddings and anniversaries
Information about your visits to our pubs, restaurants, hotels and websites, such as which ones you visit, when, how often and how long you stay for
Information about your use of our services and whether or not you participate in our promotions, such as our Wi-Fi service, email clubs, loyalty schemes and any competitions you enter
Information about how you respond to our marketing and advertising campaigns, such as whether or not you read our marketing messages, see our adverts on social media or take up any of our special offers

If we get our profiling right, you will enjoy our products, services and brands more and more as we make improvements to them based on what we learn about you. And if you have signed up to receive direct marketing, you will get the special offers that we think will most appeal to you. We retain this data in line with our retention period for marketing.

If you don’t want us to use your personal data this purpose, you can let us know using the contact details at the end of this notice.

9- When you submit queries, compliments or complaints

We will use the information you provide to deal with your enquiry and keep you informed about its progress. If you compliment a person or a team for their service, we will pass your compliment on to them and their manager, so that their achievement can be recognised.

Most complaints can't be resolved without discussing the matter with other people, so we may need to share information about your complaint with: the team at the pub you visited, or their area or regional manager; the management team of a contractor we have engaged; or other types of third party organisation. We will only share information with others when it's necessary to investigate and resolve your complaint. We will retain any information relating to your contact with us for 1 year from the last date of correspondence on the matter.

10 - When we record CCTV images and emergency phone calls

We use CCTV and emergency audio recording technology to help keep our guests and staff safe and to help us investigate any potentially criminal or unsafe incidents which occur. Please refer to the signage on arrival at any of our venues to find out what else these recordings could be used for. CCTV is kept for up to 31 days and emergency audio is kept for 6 years from the date of the recording.

If we need to carry out an investigation, we will review these recordings to determine if they contain relevant information and the retention period will be extended to an additional 1 year from the date our investigation concluded. If this is the case, the recording may be shared with members of our management team, our own- or third-party insurers, suppliers, contractors, licensing authorities or the police. Recordings may also be used in any insurance claim or other type of legal claim or proceeding that follows.

11- If an accident occurs

If you are unfortunate enough to be involved in an accident on our premises, we will use the information you or others present at the time provide to record the incident in the accident log. We retain this information for 6 years from the date of the accident, or 3 years from the age at which a child involved in the accident becomes an adult, or 3 years from the date of settlement of a claim, whichever occurs last. We may also use this information to investigate and to make or defend an insurance or other type of legal claim.

12 - If we impose a ban on visiting a venue

If you are banned from any of our venues, we will use your name, photos and recordings of you and any other personal information that we need to identify you and which we can obtain and use lawfully to enable our staff to record and enforce the ban. Please ask the person who informs you of the ban for how long data will be retained.

If you are banned from a pub that is a member of a Pubwatch, they may share and receive information about you from other members of the Pubwatch.

General information about Pubwatch can be found on the national Pubwatch website. You can find out more about a particular Pubwatch by asking a member of staff at a participating venue, or visiting that Pubwatch's website. Pubwatches are data controllers for the personal information they collect and share.

15 - If we ask for other people’s personal data

Please refer them to this notice and ask for their permission to share their information first.

SAFEGUARDING

We protect the personal data we hold from theft, accidental loss, corruption and other threats that would have a negative impact on our customers. Our protective measures include:

Not collecting personal data that we don’t really need
Securely destroying or anonymising personal data when we don’t need it any more
Only allowing our employees and our suppliers to process the personal data they need to carry out their duties
Encrypting personal data to render it useless to anyone who is not authorised to access it
Making sure that staff are trained on how to handle personal data safely and securely and are fully aware of their personal responsibilities
Binding our suppliers and partners to the same standards and duty of care that we hold ourselves to
Protecting our websites, networks and IT systems from unauthorised access and from threats such as denial of service attacks, viruses and malware
Making periodic checks that these safeguards are working well and making improvements to them when we think we can do better.

CONTACT US

If you want to discuss how we use your personal data, opt out of profiling, exercise your data protection rights or contact our data protection officer, please send an email to; info@theblackhorsestandlake.com

STATUS

This version of our privacy notice is effective from 18th August 2023

TERMS AND CONDITIONS